Built for support teams

Resolve faster.
Every time.

Give your whole team the replies of your best agent. Consistent, empathetic, and fast — in Zendesk, Intercom, Freshdesk, and every browser-based support tool.

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Free forever · No credit card · 30 templates included

Sound familiar?

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Agents re-type the same answers 200 times a day

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New agents take weeks to sound like senior agents

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Knowledge base is disconnected from the chat interface

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Response quality is inconsistent across the team

What you get

Support macros

Pre-written responses for every common scenario — greetings, resolutions, escalations, refunds, and more.

AI-assisted replies

Paste the customer message — AI suggests the best snippet or drafts a custom reply in seconds.

Consistent team voice

Managers set the approved library. Every agent sounds on-brand, every time.

Works in your helpdesk

Expand snippets inside Zendesk, Intercom, Freshdesk, Gorgias, and any browser-based support tool.

CSAT-friendly tone

Templates are written for empathy and clarity — designed to resolve, not just respond.

New agent onboarding

Give new hires 50 ready-to-use responses on day one. Ramp time drops dramatically.

Support Hero Pack — included free

View all
/greet

Greeting

Hi {first_name}, thanks for reaching out! I'm {agent} and I'll be helping you today. Let me look into this right away.

/resolve

Issue resolved

Great news — I've resolved the issue on our end. You should see the update within {time}. Let me know if anything else comes up.

/escalate

Escalation

I'm escalating your case to our senior team who specialize in {issue}. You'll hear from {name} within {sla}.

/refund

Refund confirmed

I've processed your refund of {amount}. It should appear in {timeline} depending on your bank. Sorry for the inconvenience.

/waiting

Still investigating

Hi {first_name}, we're still investigating this. I'll have an update for you by {time}. Thank you for your patience.

/close

Closing ticket

We haven't heard back so I'll close this ticket for now. Feel free to reply anytime and we'll reopen it right away.

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Your agents deserve an easier job.

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